Team Leader - Sales CI

Philippines

Role and Responsibilities:

The Team Leader will report to the Head of Telesales for the Philippines and will be a part of the local management team. The role includes, but is not limited to:

Focus the team on the tasks at hand or the internal and external customer requirements

Coordinate team logistics

Communicate team status, task accomplishment, and direction

Skills and Requirements:

Required Soft Skills:

What can you expect from us?

Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission. 

Work: We have a team of over 400 talented individuals in 6 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives. 

Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun. 

Thrive: We launched in 2014 and fast-forward 7 years we now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career. 

Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

 
EEO Statement 
Hyphen Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.
 
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  • Information from compliance background checks.

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Who may have access to personal data?

Your information will be shared internally within the Group for the purposes of the recruitment exercise. This includes with members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy, internal and external auditors and IT staff if access to the data is necessary for the performance of their roles.

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Hyphen Group may share your personal data with third parties in order to, obtain pre-employment references from other employers, obtain employment background checks from third party providers and to obtain necessary criminal record checks.

How long do we hold your personal data?

Your personal data will be retained by the Group for so long as the Group determines it is reasonably necessary to evaluate your application for employment. If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment in accordance with the contract of employment and our internal privacy policy.

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You are under no statutory or contractual obligation to provide data to the us during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly or at all.

Visa Status

Will you now or in the future require sponsorship for a work visa?

Role and Responsibilities:

The Team Leader will report to the Head of Telesales for the Philippines and will be a part of the local management team. The role includes, but is not limited to:

  • Provide team leadership and coaching
  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
  • Provide the team with a vision of the project objectives
  • Motivate and inspire team members
  • Lead by setting a good example (role model) - behavior consistent with words
  • Coach and help develop team members; help resolve dysfunctional behavior
  • Facilitate problem solving and collaboration
  • Strive for team consensus and win-win agreements
  • Ensure discussions and decisions lead toward closure
  • Maintain healthy group dynamics
  • Intervene when necessary to aid the group in resolving issues
  • Assure that the team members have the necessary education and training to effectively participate on the team
  • Encourage creativity, risk-taking, and constant improvement
  • Recognize and celebrate team and team member accomplishments and exceptional performance

Focus the team on the tasks at hand or the internal and external customer requirements

  • Coordinate with internal and external customers as necessary
  • Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
  • Assure that the team addresses all relevant issues within the specifications and various
    standards
  • Provide necessary business information
  • Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel
  • Ensure deliverables are prepared to satisfy the project requirements, cost and schedule
  • Help keep the team focused and on track

Coordinate team logistics

  • Work with functional managers to obtain necessary resources to support the team's requirements
  • Establish meeting times, places and agendas

Communicate team status, task accomplishment, and direction

  • Provide status reporting of team activities against the program plan or schedule
  • Serve as a focal point to communicate and resolve interface and integration issues with other teams
  • Escalate issues which cannot be resolved by the team
  • Provide guidance to the team based on management direction

Skills and Requirements:

  • 2+ years work experience in team leading
  • Showmanship, with nothing being too detailed or hands-off
  • Great leadership skills, with ability to excite and inspire all levels of a sales organization
  • Love for sales
  • High sense of urgency and best in class work ethics
  • Entrepreneurial spirit
  • Fluent in English and Tagalog (Verbal and Written)
  • Experience with outbound sales preferred
  • Experience with foreign and local accounts preferred
  • Familiarity with non-life insurance products is preferred

Required Soft Skills:

  • Good in connecting and leading people
  • Positive and energetic leader with expertise in managing sales teams
  • Hungry with high sense of urgency
  • 100% execution-minded and result oriented
  • Entrepreneurial hands-on approach to business (lead by example)

What can you expect from us?

Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission. 

Work: We have a team of over 400 talented individuals in 6 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives. 

Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun. 

Thrive: We launched in 2014 and fast-forward 7 years we now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career. 

Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

 
EEO Statement 
Hyphen Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.